Client Services-

FB Displays and Designs Inc.
Published
January 9, 2019
Location
Williamsville, New York
Category
Default  
Job Type
Salary Range
$17 to $19/hr based on experience and qualifications

Description

Storage, Inventory & Customer Service Associate.

The goal of this position is to ensure excellent service standards for FBD2 and clients, respond efficiently to client inquiries and maintain high client satisfaction Responsibilities:

Service:

• Manage incoming calls and emails • Identify and assess clients’ needs

• Keep records of client interactions, process client accounts and file documents

• Build sustainable relationships with clients & suppliers through open and interactive communication

• Handle logistics & invoicing for storage clients

• Inspect and repair displays for storage clients

• Prepare quotes for new projects

• Prepare, manage and track production paperwork

• Set-up and inspect new and existing displays for clients

• Instruct clients on proper handling of displays Storage & Inventory

• Handle the details associated with preparing shipments and responsible for making arrangements for shipment pick-up and delivery

• Handle merchandize inventory systems to ensure that that all stock and storage materials are accounted for

• Prepares storage invoices, compute freight costs and move shipments from one place to another.

• Oversee & handle general maintenance duties • Ensure that warehouse/storage area is clean and maintained at all times

• Take part in year-end and general inventory procedures

Requirements

• Experience as a client service representative • Strong phone contact handling skills and active listener • Customer orientation and ability to adapt/respond to different types of personalities • Excellent written/verbal communication and presentation skills • Ability to follow company procedures, guidelines and policies • Ability to multi-task, prioritize, and manage time effectively • Ability to move and lift 100 lbs. • Have a valid driver’s license

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